Updated policies - Find out all the information about our updated policies at the bottom of the page.

Emergencies

We are here to help

If you have an emergency during normal opening hours

If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you are offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.

If you have an emergency outside of opening hours

Please follow our guidance for emergency arrangements during evenings and week-ends by calling our practice on 01297 630500 and following our answerphone instructions.

Important Information

Clients registered to other local veterinary surgeons or practices requesting an emergency consultation including consultations out of hours WILL be redirected to the veterinary surgeon or practice that they are registered with. Our on-duty staff reserve the right to decline to carry out the consultation. This is in line with the RCVS Guidance for out of hours provision of services. 

Information for Vets

Poison Pack Information

  • Call the practice anytime on 01297 630 500 to check stock availability.

  • We try to have enough stock but certain items are limited (Antivenom and plasma)

  • Complete the Coombefield Poison Pack prescription -The original must be given to CVH staff on collection of drugs.

  • We will set you up as a client on our practice management system, the item will then be invoiced.

  • Please refer to the costing leaflet in the welcome pack, our staff will also be able to give you the cost at time of call/collection

  • All items are cost price plus a small handling fee of £10

  • We also have in stock blood giving sets if required for plasma and activated clotting time blood sampling tubes for rodenticide poisonings and other clotting issues

  • Please note all products are dispensed as whole bottles/ampules unless otherwise stated

  • Tablets are dispensed per tablet.