24 Hour Emergency Service
Our out of hours emergency service runs from 7pm until 8am during weeknights and from 1pm on Saturday through Sunday until 8am Monday morning. During these times we have a trained Veterinary Nurse on duty at the hospital able to answer your phone calls and caring for inpatients. If your pet is in need of emergency attention please contact the hospital on 01297 630500 and stay on the line to talk with the Nurse who is able to call our duty vet into the hospital if needed.
Pet Travel Scheme
We offer a fully comprehensive guide to obtaining a passport for your pet should you be considering taking them abroad. Please see the DEFRA website for more information. Pet travel rules changed on 1 January 2012 when the UK brought its procedures into line with the European Union. From this date all pets can enter or re-enter the UK from any country in the world without quarantine provided they meet the rules of the scheme, which will be different depending on the country or territory the pet is coming from.
Our state of the art, windows based system allows easy access to clinical records, lab reports, digital x-ray and scan images in each consulting room. It is also linked to our branch surgery at Seaton.
We have a well-equipped operating theatre with up to date anaesthetic equipment to ensure your animals are carefully monitored throughout their surgery. The theatre is thoroughly cleaned by the nurses daily to reduce the risk of contamination.
The hospital is equipped with several ultrasound scanners and a new digital xray system allowing high quality imaging including echocardiography. We also have fibro-optic endoscopes and an ecg machine.
On completion of our extension we will have separate cat and dog wards. These provide accommodation for day cases and longer term inpatients. Our kennel nurse will be caring for your pet and those animals recovering from anaesthetic. Should you wish to visit your pet in the hospital this can be arranged with the duty nurse or vet in charge of the case.
This is available for animals which we suspect may be suffering from an infectious disease. These patients are carefully barrier nursed to prevent spread of disease to other animals.
We have on display in our waiting room a wide range of quality food and products including collars and leads to help you with the care of your pet.
We have a range of lab equipment to allow veterinary staff to carry out rapid diagnostic tests useful in helping us treat our critical care cases. In addition to this we are able to use an external lab where samples can be sent via courier for often next day results. This service includes the support of very experienced team of clinical pathologists.
If a patient needs specialist treatment we can organise a referral. This will allow you to see a Veterinary Surgeon specialising in the correct discipline to ensure your pet has the best possible treatment available.
We have a very experienced team of nurses who provide a range of nursing clinics to help advise you on dental care, weight control, puppy advice and much more.
Individual Cremation Services
When the time comes to say goodbye, we can make an appointment at the hospital or at your home. Should you wish we can arrange with our pet crematorium, Companions Haven to carry out an individual cremation and your pet's ashes can be returned to you in a scatter box, urn or oak casket with an inscription of your choice. This can be a very difficult time and we also offer support if needed.
We are happy to arrange a consultation in your own home should it be needed. This does involve an additional charge.
If you have a pet which is not the furry kind we have several vets in the practice who have an interest in the slightly unusual, from tortoises, snakes and fish we can arrange a consultation with a vet who can help you.