Coombefield Vets Covid 19 Update: 5st November 2020

NEW: You can now pay us online - please click HERE to pay your bill  

Thank you so much for your patience and understanding, we will continue to provide a caring, professional veterinary service for your pets, in the safest way possible for our clients and staff. 

We will ALWAYS: 

  • be available for urgent or emergency appointments 

  • be available for urgent of emergency telephone appointments 

  • be available during office hours to provide repeat prescriptions, flea and worm treatment and food orders 

We will CONTINUE: 

  • to provide on-site consultations for animals that need to be seen, determined by telephone triage questions at time of booking 

  • to provide telephone consultations for conditions that can be managed remotely 

  • to provide telephone consultations for clients who are self-isolating 

  • to carry out non-routine operations 

We will delay: 

  • Routine dog castrates and spays, where there is no medical or population control reason for doing so. (Due to population concerns, cats will continue to be offered neutering.) 

  • Cat booster vaccinations, unless they are due their 1st, 2nd, 1st year booster or if the last booster was given prior to 30th Sept 2019. (Due to dogs needing L4 we will continue to offer dog booster vaccinations.) 

  • Routine claw clips (unless a medical reason to do so) and weight clinics. 

Opening Hours: 

AXMINSTER: 9am-6.30pm Mon-Fri, 9am-1pm Sat. 

SEATON: 9am-5pm Tue, Wed and Fri, 9am-6pm Thurs. 

Please continue to allow 48hrs (Mon-Fri) when ordering medications/flea and worm treatment/food before collection. Please call 01297 630500 or email meds@axvets.co.uk 

We have COVID-19 safety practices in place – ensuring a safe environment for our clients and staff. 

  • Please wear a face covering at all times on our premises and adhere to social distancing guidelines (2m). 

  • Please ring the doorbell when you arrive for your appointment. 

  • If we are operating an open door policy, we will inform you where to wait and when it is clear for you to enter the building. We will only accept 1 person per appointment and please use hand hygiene stations when entering the building. 

  • We may on occasion be operating a close-door policy and our team will provide clear instructions when you arrive. 

  • Our preferred method of payment is via card or online via our website. 

  • If you are self-isolating or experiencing any symptoms please DO NOT visit the practice, instead call to reschedule or book a telephone consultation. 

For advice if you are self-isolating please watch this video: 

https://www.youtube.com/watch?v=AmVt4Oga3y0&feature=youtu.be 

 

Contact us to discuss


Concerned about your pet’s health but don't think it's an emergency?

To respect social distancing rules, we are replacing our standard consultation service with video and telephone consultations. Please contact the practice to arrange an appointment. See our advice on video and telephone consultations with your vet.


Other Coronavirus-related FAQs

 

Please contact the practice for up to date information regarding available treatments.


How can I get my REPEAT FOOD or MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements. We require 48hrs notice before collection.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal / delivery services may be an option. Please contact us to make suitable arrangements. We require 48hrs notice before collection.